But critics of video visitation have denounced it as a for-profit endeavor that has further disconnected inmates from the outside world. According to Johnson, eliminating in-person visitation has led to an increase in inmate-on-inmate and inmate-on-staff assaults in Texas jails. Advocacy groups have also pointed out that not all visitors have the technological literacy required to use the devices and that glitches and poor audio quality are common.
"When jail standards were written, the idea of connecting people by video was not a twinkle in anybody's eye," said Kymberlie Quong Charles, the director of criminal justice programs for Grassroots Leadership, an Austin organization that advocates for inmates. "In our opinion, it is not the equivalent in quality of an in-person visitation."