Nearly two dozen of Texas’ 254 counties applied for an exemption. One of them was Travis County. In May 2013, the county ended in-person visitation, with help from Securus, which provided the video service at “no cost to the county” but at significant personal and financial cost to inmates and their families. Members of the Travis County Commissioners Court, which controls the county budget, have said that at the time, they were led to believe that video visitation would be a supplement to, not a replacement for, in-person visitations.
Securus pushes its “remote visitation” option as a money-saving initiative that saves public dollars on jail staff and “minimizes the dangerous and costly movement of inmates within a facility,” and advertises its video software as technology that “minimizes contraband.”
However, researchers with Grassroots Leadership, an Austin nonprofit that focuses on prison reform, and the Texas Criminal Justice Coalition found that disciplinary cases for possession of contraband at the Travis County Correctional Complex increased, along with assaults and other disciplinary infractions increased after video-only visitation became the default policy in Travis County.